SHIPPING POLICY
As soon as you make the purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible. If after the time indicated below for each country you have not received your order, please contact us indicating your order number and we will review your order history to find a solution as soon as possible. You will receive an email with the tracking of your order so that you can be aware of the status of your shipment at any time.
KONG will not be responsible for delivery errors caused when the delivery address entered by the User in the order form does not correspond to reality or when some information has been omitted.
*During collection launches, Black Friday Week and Christmas due to high demand concentrated in a few days, it is possible that shipments may suffer some delays.
If you wish to cancel an order, you must notify KONG by email to info@kongstore.es. KONG will proceed to refund the amount of the order including shipping costs as long as the order has not been prepared and loaded by our logistics warehouse on the courier trucks, in which case it will not be refunded.
IBERIAN PENINSULA (Spain)
STANDARD 24/48H - 4,90€ | FREE >100€
BALEARIC ISLANDS AND ANDORRA
BALEARIC STANDARD 24/48H - 12€ | FREE >120€
ANDORRA ESTÁNDAR 24/48H - 12,95€ | FREE >120€
CANARY ISLANDS
STANDARD 24/48H - 35€ | FREE >200€
CEUTA AND MELILLA
STANDARD 24/48H - 25,50€ | FREE >200€
GERMANY
STANDARD 2-4 DAYS - 4,90€ | FREE >100€
PORTUGAL
STANDARD 24/48H - 7,55€ | FREE >100€
MID EUROPE*
STANDARD 2-5 DAYS - 8,50€ | FREE >200€
REST EUROPE**
STANDARD 3-5 DAYS - 19,95€ | FREE >200€
AMERICA
NORTH AMERICA STANDARD 5-10 DAYS - 29,95€ | FREE >400€
SOUTH AMERICA STANDARD 5-10 DAYS - 31€ | FREE >400€
REST WORLD
STANDARD 5-10 DAYS - 45€
* Austria, Belgium, Czech Republic, Denmark, France, Italy, Luxembourg, Netherlands, Poland, Poland
**Ireland, United Kingdom, Albania, Armenia, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Vatican City, Croatia, Slovakia, Slovenia, Estonia, Finland, Georgia, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Bouvet Island, Isle of Man, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Norway, Reunion, Romania, San Marino, Serbia, Slovakia, Sweden, Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine.
En todo momento KONG trabajará para ofrecer el mejor servicio en cuanto a envíos internacionales se refiere, no obstante, puede ocurrir que por algún motivo o causa ajena a nuestra voluntad, un pedido pueda ser cancelado, en cuyo caso KONG lo comunicará en un plazo no superior a 24H laborables acompañado de la devolución del importe en el método de pago utilizado por el cliente para la compra.
Envíos a Reino Unido pueden retrasarse algo más de lo normal debido a la situación respecto a la Unión Europea.
Los envíos a Reino Unido pueden retrasarse algo más de lo normal debido a la situación con respecto a la Unión Europea. Los trámites aduaneros pueden retrasar las entregas y, en algunos casos, pueden suponer cargos adicionales para el cliente que éste deberá abonar al recibir el paquete. UPS lo notificará al cliente y será responsabilidad de éste abonar dichos cargos. Para cualquier pregunta relacionada con el despacho de aduanas, póngase en contacto con info@kongstore.es para obtener más información/asistencia con un envío.